JOB TITLE: LEAD HOST/HOSTESS

Shift: 3pm-10pm | 30-40 hrs/week

Salary: $14+/hr (depending on experience) 

Responsibilities:

• Greet and welcome guests with a genuine smile and positive attitude.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Learn to calculate accurate wait times and keep guests informed of the status of their table.
• Maintain a clean and organized front-of-house area.
• Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist in coordinating reservations and managing the wait list.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.
• Maintain a professional and polished appearance, adhering to the restaurant’s dress code.
• Uphold high standards of cleanliness and hygiene throughout the restaurant.

Useful qualifications:

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Ability to remain calm and composed under pressure, providing excellent service even during busy times.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• Exceptional interpersonal and communication skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle high-volume situations efficiently.
• A positive and friendly demeanor.
• Flexibility to work evenings, weekends, and holidays as per the restaurant’s schedule.

EMPLOYMENT APPLICATION

Jamesport Brewing Company is always looking for hard working, positive individuals to join our team. No experience is needed! We will provide the necessary training needed to work in a fast-paced restaurant. We are open 7 days a week, all year round (closed Christmas, Easter, and Thanksgiving).

To apply, fill out the Employment Application below.

Or print the application, fill it out and drop it off at the restaurant at 410 S James Street in Downtown Ludington.